Esta oportunidade de emprego já não se encontra disponível. Continua a tua pesquisa de oportunidades aqui.
ServiceNow Consultant
Lisbon
Job No. r00234588
Full-time - Hybrid
Descrição
Accenture Technology
Through unmatched industry experience, leading technologies from our ecosystem partners and startups, and the largest delivery network in the world, we provide a powerful range of capabilities that can be tailored to our client’s most complex business needs. With over 100 innovation hubs deployed around the world, we help clients continuously innovate at speed and at scale so they can outpace their peers. You will bring innovation, intelligence and industry experience together with the newest technologies to help clients innovate at scale and transform their businesses.
Job Summary:
We are seeking a highly skilled ServiceNow Consultant with expertise in IT Service Management (ITSM) to support the delivery of programs, projects, and managed services. The ideal candidate will act as a subject matter expert (SME), collaborating with multiple teams to optimize service delivery through the implementation of ServiceNow solutions. This role requires strong stakeholder engagement, strategic planning, and the ability to drive continuous improvement initiatives.
Key Responsibilities:
Support the delivery of programs, projects, or managed services through effective coordination and contract management.
Develop and maintain strong relationships with key stakeholders and sponsors to ensure high levels of commitment and strategic alignment.
Serve as a subject matter expert in IT Service Management, guiding and mentoring teams to ensure best practices are followed.
Lead and manage teams, making key decisions that impact both immediate and cross-functional teams.
Implement and optimize ServiceNow IT Service Management (ITSM) solutions to enhance efficiency and streamline processes.
Conduct regular Cloud Strategy and Assessment evaluations to align with business objectives.
Collaborate with stakeholders to develop compelling business cases for IT service initiatives.
Provide solutions for challenges within the immediate team and across multiple teams to ensure seamless service delivery.
Offer guidance on ITSM best practices and drive continuous improvement efforts.
Requisitos
Required Qualifications & Skills:
3+ years ServiceNow experience in an enterprise environment
ServiceNow CSA Certification
Expert proficiency in IT Service Management (ITSM).
Advanced proficiency in ServiceNow ITSM implementation and configuration.
Intermediate proficiency in Cloud Strategy and Assessment.
Intermediate proficiency in Business Case Development.
Strong leadership and decision-making skills with the ability to manage multiple teams.
Excellent communication and stakeholder management skills.
Ability to solve complex problems and drive solutions across teams.
Experience in process optimization and IT service efficiency enhancement.
