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EMEA Quality, Training & Policy Lead

Localização: Lisbon

Regional Description: Portugal

Número da Vaga: 00644777

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- Descrição

ABOUT ACCENTURE
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

OVERALL PURPOSE OF JOB


The EMEA QTP Lead will serve as a main point of contact of consolidating initiatives across the functions and ensure delivery enablement for operations. The Lead will be a single point of contact for senior leadership for EMEA both internal and client facing interactions.


DUTIES AND RESPONSIBILITIES

  • Motivate and strategize on efficiency, productivity and consistency targets
  • Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
  • Scorecard review & action plan
  • Identify Milestones, scope, dependencies, issues, risk and success for QTP projects
  • Course correct non-performing metrics and analysts through root cause analysis and solid action planning
  • Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
  • Review and control execution of standard processes across Quality, Training & Policy
  • Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams
  • Provide thought leadership in processes, programs and procedures across functions on change management, adult learning environment & quality improvements
  • Establish professional and career development programs for internal resources
  • Provide recommendations to re-engineer existing processes

KEY QUALIFICATIONS/SKILLS

  • College graduate with at least 8 to 11 years supervisor experience
  • Excellent oral and written communication skills
  • Sound decision making and organizational skills
  • Ability to present complex information to a variety of audiences
  • Proficiency in MS office applications (Excel, PowerPoint and Word)
  • Experienced in talent management and succession planning
  • Experience in managing projects and data strategies for business outcomes

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