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Customer Experience - Service Delivery Lead

Localização: Lisbon

Regional Description: Portugal

Número da Vaga: 00612547

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- Descrição

Customer Experience - Service Delivery Lead 


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Responsible for:

- Meeting metrics

- Improve operating efficiency

- Develop people

- Develop relationship with client counterparts

- Manage contract terms and conditions

- Coordinate and manage assigned capability roles



- At least 5 years supervisory experience

- Management reporting experience

- Managing measured productivity of team

- Experience managing productivity-driven operation

- Can demonstrate flexibility and agility to changing client needs

- Strong leadership skills

- Ability to learn quickly through self-study, classroom, and hands-on experience

- Strong analytical skills

- Strong communication skills with all levels of employees and management

- Ability to perform special projects as needed in addition to daily responsibilities

- Strong organizational skills

- Flexibility to work straight night shift and overtime; or swing shift.

- General knowledge of human resources policies and procedures

- Ability to organize staff and supervise workload for maximum efficiency

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