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Digital Reviewer - Trainer

Localização: Lisbon

Regional Description: Portugal

Número da Vaga: 00588647

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- Descrição

 

Are you seeking employment which allows you to use your fluent language skills whilst working with two of the world’s largest organizations? Accenture is looking for Content Moderation / Digital Reviewer Trainers to join a project working with a leading organization within the internet and technology field. This is an amazing opportunity for starting your career while working in the vibrant city of Lisbon.
 
 
 
Responsibilities
  • Ownership of training strategy and requirements
  • Analyzing training needs, identify training gap
  • Develop, plan, direct, and deliver training and development programs
  • Provide customized training and coaching in accordance with the client needs
  • Create and update training content and training plans
  • Training & development of soft skills
  • Provide guidance and support to trainees and /or internal team as appropriate
  • Regularly review and evaluate training to ensure quality training and continuous improvement (e.g. using feedback tools such as Instructor Critiques, Participant Feedback forms etc.)
  • Maintain relevant assessment documentation and records
  • Contribute to service quality and value-add initiatives as required
 
 
 
 
 
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.pt

 

The successful candidate should have the following:

 

Education Qualifications

  • Have attained or is working towards a third level degree in Business Studies, Computer Science or other related degree
  • 2+ years customer service-related work experience
  • 2+ years of Service Desk Operations experience
  • Fluent English and at least one other European Language
  • Flexible and adaptable to deliver customer requirements
  • Excellent time management and organization skills
  • Team Leadership
  • Sense of responsibility, initiative and high quality work standards
  • Ability to work with short ramp up time
 
 
 
 
 
 
Preferred Qualifications
 
 
  • Ability to identify operational opportunities for improvement;
  • Strong organizational and administrative skills;
  • Ability to operate within a team environment, multi-tasking and prioritizing work across supported clients;
  • Use appropriate mannerisms/ behaviour when interacting with client groups and/or end-users;
  • Escalate conflicts in a timely manner to appropriate personnel;
  • Identify barriers to effective teamwork and how to surpass them;
  • Be open and flexible to new ideas that may alter team goals;
 

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