Job Description

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.

We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.

“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.”Julie Sweet, Accenture CEO

Capability Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland Capability Network is located in Warsaw, Krakow, Wroclaw. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.

“Join our world class capabilities and experience unique opportunities to grow your skills with us.” Małgorzata Nasiłowska, Accenture Capability Network Lead for Poland

The Customer Sales & Service (CS&S) functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department. The team provides transformation services across three key offerings: Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.

The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.

We are looking for passionate and driven individuals who will help define service strategies, design and implement contact center or CRM solutions and help enhance our client’s service operations. Individuals must have good communication skills, knowledge in relevant technologies, innovative thinking and commitment to quality.

POKAŻ WIĘCEJ


Qualifications

  • A good understanding of CRM tools (SFDC, Microsoft Dynamics) configuration, customization and architecture & landscape is required

  • Exposure to system configuration including but not limited to Workflows, Validations, Process Builders, Approval Process, Security Model, Data Mode etc.

  • Through knowledge & hands-on experience of Service cloud features i.e. Lightning Console, Live Agent, Mobile, Communities, Knowledge Management, Routing, CTI etc.

  • Understanding & working experience (preferred) on Einstein products and features including Analytics, Discovery, Chat Bot, Lighting Service etc.

  • Hands on experience on other Salesforce or Microsoft modules like Sales, CPQ, FSL, Marketing (Good to have)

Working Conditions:

  • Headquarter: Warsaw, Cracow or Wrocław office as primary place of work, but now we are working from home due to pandemic situation

  • Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our Clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.

Our offer:

  • Challenging job in a dynamic, professional, international and multicultural environment

  • Opportunity to gain rare on Polish market skills, knowledge and experience gained on international projects

  • Access to best know-how, unique knowledge and trainings

  • Opportunity to work with global top clients from Fortune 500 on large scale projects

If this sounds like the ideal role, career and company for you, please apply online as soon as possible.

When applying please enclose the below statement:

I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Please be advised that only selected candidates will be contacted

Locations

Krakow,Warsaw,Wroclaw

Wszystkie decyzje dotyczące zatrudnienia powinny być podejmowane bez względu na wiek, rasę, wyznanie, kolor skóry, religię, płeć, pochodzenie, status osoby niepełnosprawnej, orientację seksualną, tożsamość lub ekspresję płciową, stan cywilny, status obywatelski lub jakąkolwiek inną podstawę chronioną przez prawo Rzeczpospolitej Polskiej.

Kandydaci do pracy nie będą zobowiązani do ujawniania zatartych wyroków podczas procesu rekrutacji.

Aktualizacja COVID-19: Bezpieczeństwo i dobre samopoczucie naszych kandydatów i  naszych pracowników oraz ich rodzin jest nadal najwyższym priorytetem. Dopóki nie zmienią się ograniczenia w podróżowaniu, rozmowy rekrutacyjne będą nadal prowadzone wirtualnie. 

Poznaj Accenture

Ponad 600 000 naszych pracowników z ponad 120 krajów łączy niezrównane doświadczenie i specjalistyczne umiejętności w ponad 40 branżach. Doceniamy siłę zmian, aby tworzyć wartość i wspólny sukces naszych klientów, ludzi, udziałowców, partnerów oraz społeczności.

ZOBACZ WIĘCEJ

Pozostańmy w kontakcie

Dołącz do naszego zespołu

Znajdź odpowiednią dla Ciebie ofertę pracy, która pasuje do Twoich umiejętności oraz zainteresowań. Poszukujemy osób pełnych pasji, ciekawych świata, kreatywnych i nastawionych na znajdywanie rozwiązań.

Bądź na bieżąco

Trzymaj rękę na pulsie, otrzymuj wskazówki dotyczące rozwoju kariery, interesujące artykuły, opinie ekspertów oraz aktualne ekspertyzy branżowe, które możesz na bieżąco wykorzystywać – wszystkie materiały pochodzą od osób zatrudnionych w Accenture.

Pozostańmy w kontakcie

Otrzymuj powiadomienia o nowych stanowiskach pracy, aktualne informacje i wskazówki zgodne z Twoimi zainteresowaniami. Poznaj ekscytujące możliwości pracy w Accenture.

ZOBACZ WIĘCEJ