Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 492,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.


What will you do?

Support all end-to-end processes of assigned accounts from efficiency and effectiveness perspective, applying deep process expertise toward development, maintenance and continuous improvement of processes. Support organization in increasing quality through evaluating performance and supporting continuous improvement efforts.

Mostly, you will: 

  • Identify opportunities for efficiencies (to improve SLAs & metrics including productivity, CSAT, TAT and others) and drive delivery of such projects (automation, process improvements),
  • Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity,
  • Support the execution of innovation projects through the operational excellence agenda,
  • Drive continuous improvement program on assigned accounts to build employee engagement to make an impact on client's value proposition,
  • Manage Quality and Lean Six Sigma strategy to facilitate continuous improvement of products consistent with established industry standards and customer requirements. Discovering potential for Automation/AI and building business case for it,
  • Drive rigorous metrics related to the balanced scorecard to evaluate performance and drive reduction in variability/defects in critical business processes




Qualifications

What do we expect?
  • Previous Lean/LSS experience required ( Black Belt certified),
  • Experience in RPA (Robotics Process Automation) Products – assessed & delivered
  • CRM and Customer service background
  • Understanding and awareness on Analytics or AI Solutions and Identifying the opportunities for client process optimization or better customer experience
  • English language – minimum intermediate level. Fluent in verbal communication, 
  • Microsoft Office suite skills – proficient in Excel, PowerPoint, previous Tableau (or other data visualization) experience is nice to have
By joining us, you can expect:
  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
 

Check out all our job vacancies at our website: 

 
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

Wszystkie decyzje dotyczące zatrudnienia powinny być podejmowane bez względu na wiek, rasę, wyznanie, kolor skóry, religię, płeć, pochodzenie, status osoby niepełnosprawnej, status weterana, orientację seksualną, tożsamość lub ekspresję płciową, stan cywilny, status obywatelski lub jakąkolwiek inną podstawę chronioną przez prawo federalne, stanowe lub lokalne.

Kandydaci do pracy nie będą zobowiązani do ujawniania zatartych wyroków podczas procesu rekrutacji.

Accenture zależy na oferowaniu możliwości zatrudnienia weteranom – zarówno mężczyznom, jak i kobietom doświadczonym w służbie naszemu krajowi.

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