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Collections Team Lead with English and other European Language

Job Location: Kraków

Numer stanowiska: 00478842

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.

 

Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.


Responsibilities 

    • Responsible for timely cash collection
    • Ensure Service Level Agreements for the teams' are met
    • Responsible for creating and providing functional and operational reports to executive management that provides essential information to manage the business.
    • Creating consistent methods for analyzing and reporting metrics. (including description of trends and meaning)
    • Develop, maintain, and update all collections and accounts receivable process documentation
    • Provide process improvement guidance / changes for review by leadership
    • Work with collections management team to drive continuous improvement in the collections process.
    • Assist management with career development activities for team members including performance management, informal feedback, training, and resourcing
    • Provide internal and external audit support, as requested
    • Perform credit control activities in line with client's procedures and policies
    • Be in contact appropriate credit control institutions
    • Escalate credit control related exceptions
    • Execute control checks of compliance with client's credit policy
    • Execute cash collection activities
  • Fluent English
  • Fluent second foreign language will be an asset
  • Education - Accounting, Finance or any Business related course
  • At least 5+ years work experience
  • At least 3+ years work experience in shared service center environment in order to cash
  • At least 1+ years work experience as team leader
  • Effective team player
  • Responsibility and accuracy in the completion of received tasks
  • Ability to solve urgent matters and work under pressure
  • Flexibility, especially in the period of month/quarter/year-end closing
  • Ability to work analytically within a problem-solving environment
  • Excellent communication and interpersonal skills
  • Strong organizational, multi-tasking, and time-management skills
  • Experience in online advertising will be an asset

We offer 

  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
  • Social benefit packages including: private medical care, My Benefit, life insurance
  • Friendly work atmosphere in multicultural environment 
 
When applying please enclose the below statement:
 
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
 
Check out all our job vacancies at our website:  www.accenture.pl/operationswarsaw   
 
 
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.


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