The company decided to implement SAP SuccessFactors Employee Central Payroll and centralize all HR transactional processes with Accenture. The cloud-based platform was the first implementation in Europe and second worldwide for a commercial enterprise. It was also implemented months before the release of the official Spanish language version of the solution to meet the company’s timeframe. With a platform that was still evolving, Accenture’s experience as the number one implementation partner for SuccessFactors solutions worldwide, and its strong alliance with SAP to resolve specific design issues, was critical.
To ensure a successful implementation of the cloud-based system, which would also need to integrate with a hosted SAP ECC financial platform and on-premise local solutions, the team utilized Accenture Delivery Methods for HCM Cloud, a proprietary tool founded in Accenture’s deep experience in implementing complex cloud-based solutions. Accenture analyzed the company’s existing HR processes, including those of external HR representatives and its payroll provider, to create an improved solution. Key features of this solution were a single communication channel for HR requests, reliable approval workflows and a single data entry/master repository for HR information.
To help achieve maximum user adoption and a smooth transition to the new system, Accenture also trained a dedicated team of trainers, in coordination with the company’s corporate training department. The team organized five centralized train-the-trainer sessions to cover key personnel, including managers of more than 130 restaurants.