Accenture’s collaborative approach and unified global team helped Polish online bank mBank rebuild its online presence from-scratch. Accenture helped mBank plan, develop and deploy a new customer-centric banking system with a groundbreaking user experience, innovative features and real-time marketing capabilities.
In order to secure its position as an online banking leader and improve the capabilities of its digital distribution channels, Polish online bank mBank decided to re-launch itself as a next-generation online bank and revolutionize digital distribution in banking. In a project that spanned three countries, Accenture worked closely with mBank’s business and IT organizations to plan, develop and deploy its new online presence. The new mBank officially launched in June 2013 with a unique app-like and mobile-enabled user interface, advanced and integrated personal financial management tools, completely redesigned customer-centric navigation, social media-integrated offers and a number of other innovative features not typically associated with online banking.
BRE Bank (a member of Commerzbank group) launched mBank in 2000 as Poland’s first online-only bank. It has since grown to become Poland’s third-largest retail bank with more than four million clients in three countries.