Accenture launched a nationwide survey to access current challenges within various business functions within BGCA, and calibrate the organizations’ appetite for change. In parallel with analyzing the survey results and reviewing BGCA’s current technology and services investments, the team conducted site visits. The Accenture team interviewed directors, IT leadership, chief program directors and headquarters staff across 12 BGCA chapters of varying sizes and geographic locations to understand how they do their jobs—and how new tools and processes can support them to perform those jobs even better.
Through this analysis, Accenture identified five key opportunities to streamline services and technologies to help BGCA leverage economies of scale and save costs. Accenture brought knowledge of current trends in shared services to shape and define how they could be applied to BGCA. Accenture recommended BGCA focus on:
BGCA and Accenture agreed that these main focus areas could help drive more funding to the mission and bring more efficiency that would ultimately impact the children the organization serves. Accenture also assisted by helping BGCA to prioritize these initiatives based on what would help drive down costs and increase revenue while being realistic on what could be accomplished in the next one to five years.