Accenture surveyed over 4,000 consumers in North America to track trends in consumer attitudes towards making payments today – and their expectations in 2020.
In 2020, consumers expect to use digital payments more including retail apps (+8 percentage points) and digital wallet (+7 percentage points). The appeal is technology that is designed to make life easier while being easy to use.
79% of mobile payments users and 54% of non-users would adopt mobile payments if discount pricing and coupons were offered.
Consumer usage patterns are shifting from product purchases to service oriented transactions such as taxi services which increased from 26% to 28% in the last year.
And ‘connected commerce’, where smart devices such as cars and appliances can initiate payments, 2 out of 10 consumers reported interest.