What will you do?
Customer Service activities related to service and repair requests from the customers over the phone or via e mail
Validation of contractual agreements related to Service and Repair process
Order management and returns management activities in SAP
Coordination of service and repair process with internal teams and spare parts vendors
Ensures resolution of queries within the contractual metrics
Dedicated activities within the Order Management process such as order acknowledgement, validation, integrity checks both for internal and external customers
Verifying and monitoring the received orders to assure correctness
Communicating any issues to customers or suppliers
Being an active and supportive member of the team focused on team targets
What do we expect ?
Very good English and Danish min. B2
Microsoft Office package knowledge Excel, Word, PowerPoint
Preferably experience in customer service
Good understanding and hands on experience in OTC or Order Management processes
Well established analytical skills, time and priorities management
Agility to learn fast and work in dynamic, ever changing environment
Experience in working with SAP would be an asset
What we offer:
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
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Our more than 500,000 people in more than 120 countries, combine unmatched experience and specialized skills across more than 40 industries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.