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Digital Marketing Support Consultant with English
Warsaw
Job No. r00245288
Full-time
Job Description
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 624,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
We are looking for highly motivated individuals to join our Ads Operations team. Candidates are expected to have some experience with digital advertising and will be supporting in-flight and post-campaign reporting needs for advertisers and sellers. They must possess strong communications skills, a consultant mindset focused on solutions and be comfortable working with both advertisers and sellers independently.
What you will do:
Provide excellent email and Video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions
Build relationship with the client’s sales team to strengthen long-term cooperation
Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas that might impact campaign pacing that might require follow-ups with partners
Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms
Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries
Audit campaign details such as clients' campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports
Maintain established QA scores on responses and adhere to operational KPIs
Requirements:
Minimum 1 year of experience working in Zendesk, Salesforce or similar CRM tools
Comfortable leveraging multiple tools to debug and troubleshoot
Excellent written, verbal, and presentation skills with strong interpersonal skills
Strong attention to detail and organizational skills and track record of working towards established KPIs
·Customer-centric approach with a strong sense of empathy for customer issues and needs
Qualifications
What do we expect from you?
Bachelor s degree or relevant experience in Marketing, Advertising, STEM, or related field
Minimum 1 year of experience in digital advertising, ad operations, technology, or a similar field
C1 level of English proficiency
Solid understanding of programmatic ad buying and auction marketplace dynamics
Experience in ad trafficking, ad support and experience performing quality assurance checks and debugging issues with active campaigns
Strong analytical and problem-solving skills, including the ability to proactively solve difficult challenges, find creative solutions, and change direction quickly based on observations across data sets leveraging Excel or Google Sheets
Digital media industry knowledge and a desire to learn more about the industry
Readiness to work in fast-paced environment with a dynamic scope that evolves with time
What can we offer:
Using foreign language and new technology solutions daily, cooperating with various global Clients
Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives
Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
When applying please enclose the below statement:
"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”
