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Customer Service Junior Specialist with Italian (She/He/They)
Krakow
Job No. r00244318
Full-time
Job Description
Accenture Services Sp. z o.o. is a subsidiary of Accenture, a global professional services company. Located in Poland, it offers a wide range of services including consulting, technology, and outsourcing. The company focuses on delivering innovative solutions to clients across various industries, leveraging Accenture's global expertise and local market knowledge to drive business transformation and efficiency. Visit us at www.accenture.com.
The role is related to industry of Digital Marketing. As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.
The work:
Engage with Clients through various channels (email and telephone 50/50) to assist them with any inquiries related to their Digital Ads Accounts.
Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.
Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies.
Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.
Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
Assist Clients in managing and updating their profile information on the digital advertising platforms.
Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
Prioritize customer satisfaction and maintain a positive client experience throughout interactions.
Flexible: The project offers hybrid mode of employment, 50/50 meaning 2-3 days requested to work from the office weekly.
With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
Qualifications
What's in it for you:
Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
Access continuous learning opportunities.
Work on projects for international clients, expanding your skills set.
Here's what you will need
Fluency in Italian language (min. C1 level required) and proficiency in English (min. B2 level required).
Full time availability to work, 8 hours daily from Monday to Friday.
Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.
Detail-oriented and well-organized.
Bonus points if you have:
Bachelor's degree in a relevant field or prior professional customer service related experience.
Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc.
Experience in data analysis and reporting tools to assist with analytics-related queries.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
What we can offer:
Individual support of a People Lead and a specific path of professional development.
A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training etc.)
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
What we believe:
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy
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