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Tech Support Associate
Wroclaw
Job No. r00243548
Full-time
Job Description
WHO WE ARE:
We’re looking for new team members to help support our internal processes here at Accenture, and we want to hear from professionals with a keen demeanour and curiosity about developing their career!
You’ll play a key part in driving accurate process, processes improvements and automatization, developing relationships with key partners and supporting our many employees globally!
THE WORK:
Provide support for hardware, software, and network-related problems reported by end-users (remotely)
Assist in troubleshooting and resolving technical issues under the guidance of senior team members.
Escalate complex problems to higher-level support personnel as needed.
Assist in routine maintenance tasks to ensure the stability and optimal performance of servers, networks, and other IT infrastructure components.
Learn and apply best practices for system monitoring and performance optimization.
Contribute to the implementation of infrastructure upgrades and expansions
Aid end-users with technical inquiries
Learn and follow established procedures for user assistance and issue resolution.
Collaborate with senior team members to deliver user training on IT tools and procedures.
HERE’S WHAT YOU’LL NEED:
Associate degree in Information Technology, Computer Science, or a related field.
Basic understanding of hardware, software, and network technologies.
Eagerness to learn and a strong interest in pursuing a career in IT area.
Excellent communication and interpersonal skills.
Ability to follow instructions, learn quickly, and adapt to new technologies.
Fluent Polish, English – B2 level.
WHAT WE OFFER?
Hybrid work.
Permanent employment contract.
Private medical care, life insurance and employee share program.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical and language training offer, access to the e-learning platforms, possibility of co-financing courses and certification).
Employee Assistance Program - legal, financial and psychological consultations.
Paid employee referral program.
Qualifications
WHAT WE BELIEVE:
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy
