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Cloud Solutions Customer Success Representative Analyst with English and Greek
Warsaw
Job No. r00185533
Full-time - Hybrid
Job Description
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
In today’s business environment, growth isn’t just about building value—it's fundamental to long-term business survival. So how do organizations sustain themselves? The key is a new operating model—one that's anchored around the customer and propelled by intelligence to deliver outstanding experiences across the enterprise at speed and at scale. You will deliver breakthrough business outcomes for clients—by harnessing talent, data and intelligence to redefine their operating models.
Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights.
Customer Success Representative
Key Essentials:
Assist clients in post-sale onboarding, product utilization, and pursue contract renewal/expansion opportunities
Collaborate to drive change management, share solution implementation best practices, and address customer issues to ensure successful transformation
Gain an in-depth understanding of partners’ business goals in their respective markets, offering educated insights to help them to succeed
Act as the dedicated subject matter expert, demonstrate knowledge of product portfolio for client utilization
Partner with client to understand their strategic and tactical goals to produce new pipeline in existing accounts
Engage with existing medium to large customers in onboarding or steady state, or transformational phases
Work with end-users, operational, business, and financial decision makers
Qualifications
Basic Qualifications:
Minimum of 4 years’ experience in sales or account management
Language(s) Required: English and Greek - minimum level C1 required.
Preferred Qualifications:
Bachelor’s degree
Utilisation of interpersonal skills to communicate and foster positive business relationships
Deep understanding of customers’ concerns and the ability to troubleshoot as needed
Experience working with CRM systems and ability to surface sales/process/technical insights from customer conversations
Project Specific Requirements
The Cloud Solutions Specialist directly supports specific Microsoft Solutions (Azure, Office 365, Windows Server, SQL Server, Dynamics 365) to provide Presales Technical Assessments to customers and partners. As a specialist you will ensure each customer contact will be a professional and encouraging experience to accurately address the needs of the customer like providing support on technical inquiries via phone, video conference or email, assisting customer’s licensing and features in the supported solution.
You should have a Computer Science degree or equivalent work experience in Cloud services or IT infrastructure administration/support. Experience with Cloud solutions, preferably with Microsoft Cloud Services (IaaS, PaaS, SaaS), Modern Workplace or Dynamics.
Ideally, you should be certified in at least one of the following areas: MTA in Office 365 98-369 or MS-100, Microsoft Azure Certified AZ-900 or AZ-103, D365 Cert: MB-900, Windows Server Cert 98-365, SQL Server Cert 98-364.
When applying please enclose the below statement:
“I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”
“I hereby also consent to the processing of my personal data for future recruitment proceedings held by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive). At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority.”
