Job Description

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 537,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Our Polish community consists of over 7,600 people. The headquarters are located in Warsaw, Cracow, Lodz, Wroclaw and Katowice. Visit us at www.accenture.com.

Marketing Operations is part of Accenture Operations. We are the team of digital marketing experts and we help our clients across industries to drive marketing-led growth while operating as one global team, leveraging latest technology trends and innovation.
We optimize the digital presence of our clients across multiple domains of next generation content, digital marketing services, analytics, creativity, social media and search to activate, engage and create unique experience for their brands.

Our client is an European automotive company with global reach. Join us and take an opportunity to be part of a team that drives success by enabling a dynamic web presence in all regions of the world.

As an intern you will get to work with a variety of our staff, while working on real projects that will help us grow. 

We will need your support in:

  • Performing root cause analysis on customer issues leading to resolution (IoT area);

  • Solve customer complaints as a priority within agreed time and with highest quality;

  • Initiate and coordinate communication with different interface partners on complex topics till final resolution;

  • Update client knowledge base with ready solutions

  • Support in finding similar error patterns and fields for improvement

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Qualifications

What do we expect from you?

  • Being during the studies;

  • We seek talented employees who crave learning new skills and aren't afraid to tackle multiple tasks;

  • Experience in working with Microsoft Office is a must;

  • Good English (spoken and written), C1;

  • Good German (spoken and written), B1/C1 level would be an asset (not obligatory);

  • Good communication skills and proactive attitude.


What Can we offer:

  • Induction training on the process and customer requirements at the beginning of employment;

  • Support of more experienced colleagues in case of more complex and difficult complaints and issues;

  • Civil contract;

  • Flexible working hours on civil contract, 30 hours per week are required on average each week as a minimum. After initial training some working hours will be possible on the weekends. During vacation season (if desired) working hours might get extended.

  • Your working time will be adjusted to the requirements of your study (if you are still the student). We will ask you when you would like to work, and we will adjust your working schedule to it;

  • Strong team work in a professional and multinational environment; 

  • Opportunity to gain various skills and experience, together with highly marketable specialist expertise in their chosen areas; 

  • Opportunity to improve your technical vocabulary and problem solving skills;

  • Gaining knowledge on customer support in automotive industry.

  • Chance to become more tech-savvy.

  • Dynamic working environment.

When applying please enclose the below statement: 

"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of May 10, 2018 on the Protection of Personal Data (Journal of Laws of 2018, item 1000) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

COVID-19 update:  The safety and well-being of our candidates, our people and their families continues to be a top priority. Until travel restrictions change, interviews will continue to be conducted virtually. 

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