The team is comprised of individuals who have an in-depth understanding of marketing, sales and services functions and experience across various industries like Communications and High Tech, Banking, Insurance, Energy, Utilities and Retail.
Bachelor’s degree in related field or equivalent experience. MBA would be good to have.
Experience in working with WFM solutions – generating Forecasting, complex capacity models, scheduling, RTA and reporting
Experience in designing and implementing WFM solutions for any industry
Project management experience
Experience in architecting, designing, and implementing speech analytics solution with sophisticated customer interaction operations, solution offerings from leading speech analytics vendors, or leading consulting firms. The following characteristics are sought:
Experience in enabling WFM platforms including creating WFM processes
Ability to use WFM software NICE, Verint, Calabrio, Aspect.
Experience in implementing WFM platform including infrastructure design, deployment and ongoing operational run.
Experience in contact center operations including operational and performance excellence
Employment contract (Umowa o pracę)
Headquarter in Warsaw with offices in Cracow, Wroclaw or Lodz.
Due to COVID-19 global situation we are delivering our work remotely. Knowing that our Capability Network model is based on traveling and serving advisory working closely with our clients, willingness and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term is still required if pandemic situation will change.
What we offer
Challenging job in a dynamic, professional, international and multicultural environment
Opportunity to gain exceptional on Polish market, skills, knowledge and experience gained on large scale international projects
The unique chance to work in a global network using only state-of-the-art tools and technologies
One of a kind experience with best know-how, with broad access to certifications and professional industry-recognized trainings.
Very attractive and competitive salary as well as a well-defined career path shaped to the individuals career focus & priorities
Attractive benefits package: Remote/Hybrid way of work, Cafeteria System, Multisport card, Lunch card, Private medical care, Employee Assistance Program, 100% paid sick leave, AMEX Gold Card, Lounge Club Priority Pass, Life insurance, Employee referral program and much more…
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge.
We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too.
“Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us.” – Julie Sweet, Accenture CEO
Capability Network is a Global Strategy & Consulting practice, pulling together multinational and cross-cultural professionals based at key locations around the world. No matter what business, no matter where in the world, our unrivaled industry and function experts help our Clients to shape the future creating clearly defined, measurable value. We are delivering on the promise of technology and human ingenuity. Our Poland Capability Network is located in Warsaw, Krakow, Wroclaw or Łódź. Your impact will be truly global as you will leverage an unmatched network of people, knowledge, tools and technologies and work alongside some of the best thinkers in the market.
“Join our world class capabilities and experience unique opportunities to grow your skills with us.” – Małgorzata Nasiłowska, Accenture Capability Network Lead for Poland
Meet the CS&S Team
The Customer Sales & Service functional team is aligned to the Capability Network division of Accenture and works with clients across its marketing, sales and services department. The team provides transformation services across three key offerings: Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing and sales strategies and thereby optimizing their cost to serve, thus improving revenue per customer.
If this sounds like the ideal role, career and company for you, please apply online as soon as possible.
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Please be advised that only selected candidates will be contacted.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
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Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
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