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Infra Tech Support Practitioner
Warsaw
Job No. 13621393
Full-time - On-Site
Job Description
WHO WE ARE:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
We’re looking for new team members to help support our internal processes here at Accenture, and we want to hear from individuals who are eager to develop their career, regardless of their experience level! You’ll play a key part in driving accurate processes, process improvements, and automation, developing relationships with key partners, and supporting our many employees globally!
THE WORK:
Provide support for hardware, software, and network-related issues reported by end-users.
Assist in troubleshooting and resolving technical problems under the guidance of senior team members.
Escalate complex issues to higher-level support personnel when necessary.
Learn and apply best practices for system monitoring and performance optimization.
Contribute to infrastructure upgrades and expansions.
Aid end-users with technical inquiries and follow established procedures for issue resolution.
Collaborate with senior colleagues to deliver user training on IT tools and procedures.
Embrace challenges as opportunities and be proactive in skill enhancement and enthusiastic about professional growth
Qualifications
HERE’S WHAT YOU’LL NEED:
Basic understanding of hardware, software, and network technologies.
Eagerness to learn and a strong interest in pursuing a career in IT.
Excellent communication and interpersonal skills.
Ability to follow instructions, learn quickly, and adapt to new technologies.
Fluent Polish and English (minimum B2 level).
BONUS POINTS IF YOU HAVE:
Any prior experience in IT support or helpdesk environments.
Familiarity with system monitoring tools or basic scripting.
Exposure to infrastructure projects or IT training delivery.
WHAT WE OFFER?
Permanent employment contract.
Individual support of a People Lead and a specific path of professional development, including coaching sessions.
A wide training package (soft, technical, and language training, access to e-learning platforms, GenAI training, co-financing of courses and certifications).
Employee Assistance Program – legal, financial, and psychological consultations.
Accenture share purchase plan with eligibility for quarterly dividends.
Paid employee referral program.
Private medical care, life insurance.
Access to the MyBenefit platform (including Multisport card) 4.
WHAT WE BELIEVE:
Accenture does not discriminate against employment candidates based on race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Sustainability is one of our greatest responsibilities, and we embed it into everything we do and for everyone we work with 3 4.
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy
