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Collections Analyst with English and Dutch
Warsaw
Job No. 13295712
Full-time - Hybrid
Job Description
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com.
Responsibilities:
Responsible for timely cash collection for the assigned portfolio of clients (calls, emails, dunning letters, etc.)
Forecasting (cash, risks, opportunities, past due level)
Strong knowledge of AR netting process
Building long term relationship with regional Sales, Finance and Customer Service departments
Reporting collection activities and presenting progress of debt collection to management
Coordinating dispute resolution for portfolio assigned
Supporting other team members with knowledge transfer
SPOC role for assigned portfolio
Good knowledge of OPEX reports.
Qualifications
Qualifications:
2 years experience in Customer Service, phone contact with customers, complaints solving, and cash collecting
Lang Dutch C2 , English C1 .
Excellent communication and interpersonal skills written and oral
Analytical mindset
Advanced MS Office Excel skills
IController or other automated collections tool experience.
What we offer:
Ability to work in hybrid mode (from our office in Warsaw)
Benefits such as Multisport card, private medical care in Luxmed/Medicover, life insurance, access to MyBenefit platform, Referral Program, Employee Assistance Program, Employee Share Purchase Plan
Using foreign language and new technology solutions daily, cooperating with various global Clients.
Constant support and clear development path from your first day – dedicated Buddy, who will help you in adjusting to the new workplace.
Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom training.
A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
