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Order to Bill Analyst with Spanish (The Agile Team)
Job Description
WHO WE ARE:
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. In Poland Accenture has offices in Warsaw, Kraków, Gdańsk, Łódź, Wrocław and Katowice. They employ more than 8,600 staff. To learn more visit our website: accenture.com
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
THE WORK:
End-to-End O2C Operations - Independently process O2C transactions accurately and on time, adhering to process documentation and core values.
Training and Knowledge Sharing - Prepare and conduct trainings and workshops for both internal and client purposes to ensure knowledge consistency.
Data Management and Reporting - Record, verify, and execute transactions, as well as update, create, and review Service Documentation (SD) to maintain process accuracy.
Performance Monitoring and Improvement - Monitor, analyze, and propose corrective actions related to KPIs and SLAs to drive continuous improvement.
Collaboration and Agile Team Support - Work within an agile team to address business needs, support employees during peak times, and adapt to diverse challenges across projects and clients.
The work location for this role includes a mix of working remotely and in an Accenture office (50/50 hybrid model).
With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
WHAT’S IN IT FOR YOU?
Skill Development and Growth - Gain expertise in end-to-end O2C operations, data management, and training delivery, enhancing both technical and leadership skills.
Dynamic Work Environment - Be part of an Agile Team that adapts to diverse business needs, provides flexibility, and offers exposure to various projects and clients.
Collaboration and Impact - Work closely with stakeholders, regular employees, and cross-functional teams, contributing to process improvements and achieving key business goals.
Qualifications
HERE’S WHAT YOU’LL NEED:
Relevant Experience - Minimum 1 year of experience in Order-to-Cash (O2C) processes, preferably in Customer Service roles.
Language Proficiency - Fluency in English and Spanish at a C1 level, ensuring effective verbal and written communication.
Communication Skills - Strong interpersonal and communication skills, with the ability to handle diverse customer interactions professionally.
Team Collaboration - Proven ability to work effectively in a team environment, contributing to group success and maintaining a positive dynamic.
Attitude and Approach - A proactive and positive mindset, with a strong focus on delivering exceptional service and meeting customer needs.
WHAT WE OFFER?
4-month employment contract with the possibility of extension for 1 year or an indefinite employment contract.
Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
A wide training package (soft, technical, and language training offers, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
Employee Assistance Program - legal, financial, and psychological consultations.
Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
Paid employee referral program.
Private medical care (Luxmed or Medicover), life insurance.
Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
WHAT WE BELIEVE:
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed.
Locations
Gdansk, Warsaw