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Collections Support Analyst with Portuguese

Warsaw Job No. 12908064 Temporary - Hybrid
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Job Description

THE WORK:

  • Manage collections on a dedicated portfolio, including proactively applying payments, credits, and reconciling accounts.
  • Thrive on continuous advancement by conducting credit checks, evaluating credit risk, and assessing customer behavior.
  • Collaborate with internal teams to resolve disputes and drive ongoing improvement in debt issues and collections processes.
  • Prepare reports and financial documents, ensuring a forward-thinking, growth-driven approach in managing order releases and account setups.
  • Committed to constant progress, ensuring data privacy compliance, maintaining account history, and engaging in client interactions.

Qualifications

HERE'S WHAT YOU WILL NEED: 

 

  • Fluent in both Portuguese (C1) and English (min. B2).
  • At least 1 year of experience in a Cash Collection role.
  • Expertise in managing strategic customer accounts and dispute resolution.
  • Experience in order release processes.
  • Proficient in Microsoft Excel (intermediate level) and skilled in Microsoft Office and SAP.
  • Strong time management abilities and effective collaboration with various stakeholders.
  • Resilient under pressure with the ability to handle stress effectively.
  • Hybrid work model: 50% from the office in Warsaw, 50% remote.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

 

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

 

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

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