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Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
As a key player in the Collections Team, you will have the responsibility for cash receivables for our client.
What will you do:
Manage standard customer ledger to collect accounts receivable balances from invoiced customers through a combination of email and telephone calls
Focus on cash collections, debt management, accounts reconciliation
Achieve and exceed month end and quarter end Service Level Agreements SLA s both Critical Performance Indicator CPI s Key Performance Indicators KPI s
Taking care of Credit refunds
Sharing relevant electronic documents as per customer s requests.
Responsible for managing blocked orders
Develop and maintain good relationships with the client sales teams
Ensure that client requests are managed within the client s system
Responsible for investigating and resolving customer queries
Works independently, with some guidance in complex situations
Complete daily and ad hoc reports
Ensure compliance with MDT collections policies and procedures