Why You Might Be Interested?
You will be part of our International Team, working with luxury automotive brand and performing roll-out and coaching tasks on global markets in terms of content management system based on Adobe. You will collaborate with various stakeholders regarding Markets websites and discover digital marketing world from different angle.
Mostly, you will:
Analyze market requests regarding content management system and frontend defects on websites
Assisting markets during the process of solving their queries – from defining the root cause to providing a final solution
Raise tickets to the next IT levels providing comprehensive issue description and handle them according to the process
Queue management, tracking and updating tickets with current status
Prepare weekly and monthly reporting to Client
What do we expect from you?
Fluent English (written and spoken)
Experience in Customer Service
Detail oriented and problem solving
Good written and verbal communication skills
Technical background in CMS system (nice to have)
What can we offer:
Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Life at Accenture
Work where you're inspired to explore your passions and where your talents are nurtured and cultivated. Innovate with leading-edge technologies on some of the coolest projects you can imagine.
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With over 450,000 employees in more than 120 countries, Accenture solves our clients' toughest challenges by providing a broad range of services and solutions in strategy, consulting, digital, technology and operations.