Job Description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 477,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Operations  provides business process services for specific functions, including finance and accounting; procurement and supply chain; and marketing & sales. We operate business processes with a combination of talent and data, artificial intelligence, analytics and digital technologies, helping clients to improve their productivity, customer experience and performance.

What will you do?

Trainer’s responsibility is to deliver new hire, supplemental or continuous knowledge trainings to the members of the project (mainly ERP system training & process training). Trainers in cooperation with other roles in the project will ensure that policies are being properly followed, understood, applied and enforced, using various tools, resources and methods.

As part of a Training Team a trainer is responsible for the following: 


• Mapping out of the operational training plan based on the needs of the business requirements

• Execution and management of end to end training process from Recruitment hand-over to official transition to production, ensuring on-time and precise delivery of Pre-Process (Pre-Product), Process (Product), and On-The-Job training programs including remediation process if necessary

• Appropriate and regular review and/or enhancement of existing processes to make certain that the project’s required metrics are successfully met

• Ensuring hand-over of agreed on training yield and pass rate on the identified skills verification process KPIs based on production expectations and requirements

• Taking part in regular QT deployment activities (team huddles, refresher sessions, Care Bay (if implemented), individual programs)

• Ongoing liaison with Operations and Quality Assurance team (if applicable), to ensure calibration on points that require attention and are related to impacting the project’s metrics

• Conduct training needs analysis process

• Mapping out of curriculum and plotting of daily/weekly training agenda

• Planning the training calendar & logistics

• Being POC for training team on client side


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Qualifications

What do we expect from you?
  • Very Good English (C1)
  • Appropriate & mature business communication skills
  • Ability to present to an audience and effectively manage learning process
  • Knowledge of business processes & understanding of the priorities
  • Effectively handling and addressing issues and requests from the teams/project
  • Ability of implementation end-to-end training needs analysis in identifying intervention approaches to address performance gaps in production
  • Knowledge of MS Office, specially Excel & PowerPoint

We can offer:

  • Using foreign language and new technology solutions daily, cooperating with various global Clients.
  • Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
  • Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
  • Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.  
  • A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life. 
  • Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.

When applying please enclose the below statement:


"I hereby consent to the processing of my personal data by Accenture sp. z o.o. with its registered seat in Warsaw (00-121), at ul. Sienna 39, NIP 526-00-15-900 (Data Controller), in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2016, item 922) and the Regulation on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (Data Protection Directive), necessary to carry out the recruitment process by Accenture . At the same time, I declare that I provide my personal data completely voluntary. I also declare that I have been informed about my right to withdraw my consent or object to processing of data, request access to them, rectification, deletion, limitation of processing and their transfer, at any time and the right to lodge a complaint to the data protection supervisory authority."


Check out all our job vacancies at our website:
www.accenture.pl/operationswarsaw


"Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.”

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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