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BPO F&A Operations Manager / Senior Manager

Job Location: Warsaw

Regional Description: Poland

Job Number: 00666195


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 459,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.

Key responsibilities may include:

  • Single Point of Contact for the client for F&A (Finance& Accounting) Service Delivery Operations
  • Provide support to the Clients Finance Management Team for Operations & Delivery related matters
  • Act as the Escalation Point for Clients
  • Implementation of process improvements, including six sigma, operational excellence, innovation framework
  • Proactively improve client satisfaction and customer relationships working with Client Leadership
  • Support sales opportunities and validate expected delivery capability for F&A Ops
  • Build a strategic development direction
  • Measure cost effectiveness
  • Manage employees delivering the client service, including their professional development

  • 10 + years of experience in managing teams in SSC/BPO environment
  • Proven ability to work creatively and analytically in a problem-solving environment
  • Experience working with global services
  • Experience in multinational organizations
  • Experience in the development of business performance and compliance metrics and multi-function background including and understanding of Procurement, Finance, IT or other capability
  • Change management experience
  • University degree and qualifications in accountancy/ management/economy
  • Very good English
  • Ability to drive significant change while coaching and developing the teams
  • Excellent interpersonal communication skills
  • Proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint,)
  • Readiness to travel occasionally

We offer:
  • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
  • Using foreign language and new technology solutions daily, cooperating with various Clients
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform

When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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