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EMEA Quality, Training & Policy Lead

Job Location: Warsaw

Regional Description: Poland

Job Number: 00644735


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
What will you do?

As, the EMEA QTP Lead you will serve as a main point of contact of consolidating initiatives across the functions and ensure delivery enablement for operations. The lead will be a single point of contact for senior leadership for EMEA both internal and client facing interactions. You will be responsible for:

  • Align with global lead and service delivery lead on strategy for execution
  • Motivate and strategize on efficiency, productivity and consistency targets
  • Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
  • Scorecard review & action plan
  • Identify Milestones, scope, dependencies, issues, risk and success for QTP projects
  • Course correct non-performing metrics and analysts through root cause analysis and solid action planning
  • Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
  • Review and control execution of standard processes across Quality, Training & Policy
  • Conduct researches, studies and data analysis to conceptualize proposals for improving business metric in collaboration across teams
  • Provide thought leadership in processes, programs and procedures across functions on change management, adult learning environment & quality improvements
  • Establish professional and career development programs for internal resources
  • Provide recommendations to re-engineer existing processes

What we expect from you?

  • College graduate with at least 8 to 11 years supervisor experience
  • Excellent oral and written communication skills.
  • Sound decision making and organizational skills
  • Ability to present complex information to a variety of audiences
  • Proficiency in MS office applications (Excel, PowerPoint and Word)
  • Experienced in talent management and succession planning
  • Experience in managing projects and data strategies for business outcomes

We offer
  • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
  • Using foreign language and new technology solutions daily, cooperating with various Clients
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform

When applying please enclose the below statement: 

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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