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Quality Analyst with Italian

Job Location: Krakow

Regional Description: Poland

Job Number: 00629535

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.


Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.


What will you do:


The responsibility of the Quality Analyst is to assess the quality of the online specialists according to the expected guidelines and process’ rules. The Quality Analyst monitors the quality of the work mostly on the markets that are assigned accordingly to the languages known by her / him. The Quality Analyst will also deliver feedbacks, conduct periodic coaching and mentoring sessions, performance evaluations and deliver the policy / process refreshers. She / he is also responsible for sharing the error trends, suggested recovery action plans and ideas for innovation.

 

Duties and Responsibilities:

  • Implement a clear overall quality strategy with scalable processes / tools / systems that allow resource efficient monitoring of decision accuracy and effectively manage continuous improvement programs
  • Effectively manage and mentor a team responsible for diverse workflows, Quality channels, and global stakeholders
  • Assess and prioritize the top quality issues affecting the teams in your office across all decision-making channels. Drive investigation of highly sensitive issues affecting your office, working with teams and leads across Client to understand what happened and why
  • Surface creative workarounds for quality issues where tools are the root cause and a technical solution is not imminent

What we expect from you:

 

  • Experience in managing quality control/quality analysis organization or leading cross functional quality improvement projects and teams. 3+ years of demonstrated management ability
  • Excellent communication skills and ability to work with multiple stakeholders in a multicultural environment
  • Proven track record of collaborating with cross-functional groups to produce results. Demonstrated ability to perform well in a rapidly changing and extremely global team
  • Strong critical thinking and exceptional problem solving skills. Proven track record of breaking down complex process and identifying key pain points
  • Good presentation skills and a good knowledge of MS Office tools (i.e. Excel and Power Point) would be an asset


What we can offer:

  • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
  • Using foreign language and new technology solutions daily, cooperating with various Clients
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform


When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
 
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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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