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Junior Business Service Advisor with German

Job Location: Krakow

Regional Description: Poland

Job Number: 00625533

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.


For one of the most recognizable online Search Engines we are currently looking for candidates to join the position of Global Customer Experience Agent. In your daily activities you will be responsible for providing high quality customer service to customers from DACH region.

 

What will you do?

  • Provide support and troubleshoot small and medium business customers’ product related queries across multiple channels: phone email and chat
  • Optimize customer’s online presence, digital marketing and create superior customer experiences
  • Introduce features and new products for existing business customers
  • Manage the daily workload of responsibilities efficiently and be able to adapt to the work plan
  • Creatively come up with innovative solutions for customers and for internal use.

  • C1 level of German and B2 level of English
  • Customer services experience ideally within online related services would be an asset
  • Ability to understand current clients’ processes and needs and resolve quickly their queries
  • Ability to work in a dynamic environment and offer support on different communication channels

Success in this position requires exceptional consultative sales and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results. 


What we can offer:

  • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
  • Using foreign language and new technology solutions daily, cooperating with various Clients
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform

When applying please enclose the below statement:

 

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

 

Check out all our job vacancies at our website:   www.accenture.pl/operationswarsaw    

 

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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