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Customer Service Tower Leader with English

Job Location: Warszawa

Regional Description: Polska

Job Number: 00622246

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.


 

Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.


 


 

What will you do:

  • Assuring green SLA’s and customer satisfaction related to work of disputes teams operating in many European countries
  • Developing continuous improvement framework and delivering Client Business Value
  • Regular performance reporting to the Client related to the Disputes scope, including review of SLA’s initiatives and project status, issues and escalations
  • Developing and supporting Team Leads in managing the process and teams
  • Close cooperation with Bangalore back office team to assure high speed and quality of work

What do we expect?

 

  • Very good English (C1)
  • Proficiency in computer skills (MS Office)
  • Experience in leadership positions in Customer Service, dispute resolution or any similar area and SAP knowledge above 5 years required
  • Min 3 years of experience in leading high performing individuals and teams (also operating virtually across different geographies)

What can we offer:

  • Support for your career and competences development – learning from colleagues, courses and trainings, allowing you to boost your skills and become #BEFUTUREPROOF
  • Using foreign language and new technology solutions daily, cooperating with various Clients 
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform

 

 

When applying please enclose the below statement:


 

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."


 

Check out all our job vacancies at our website:   www.accenture.pl/operationswarsaw


 

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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