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Team Leader (Customer Service)

Job Location: Kraków

Regional Description: Polska

Job Number: 00621842

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.


Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.


What will you do?

  • Manage a high performing team of customer service agents
  • Manage KPI's, ensure deliverables are exceeded, service targets are met and revenue is achieved
  • Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets
  • Identify barriers and to improve productivity and success
  • Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management

What do we expect from you?

  • Fluent level of English
  • Min. 1 year of team management experience in an international environment
  • Knowledge of Italian language is a plus, but not a must
  • Must possess strong oral, written, presentation, and interpersonal skills
  • Must be able to clearly identify goals, communicate vision for the team, and then deliver results


What we can offer?

  • Localization: Kraków
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Social benefit packages including: private medical care, MyBenefit, life insurance
  • Modern & friendly office
 
When applying please enclose the below statement:
 
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
 
Check out all our job vacancies at our website: www.accenture.pl/operationswarszawa   
 
Please find attached the "Data Privacy Statement" on our website www.kariera.accenture.com. Print, sign and return the form by post to our office if you wish to be included in our recruiting process.
  
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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