Minimum bachelor’s degree
2+ years of experience within Consulting (preferred) and/or other industry experience
Depending on your experience you will be considered for Analyst or Consultant position
Solid knowledge and direct experience in leading transformative changes in digital or analog customer service: Customer service process definition, functional / technical design for and implementation of / changes to underlying technology/ genesys contact center software, customer experience design, Next Generation Customer Care (NGCC),
Overall understanding of how to drive performance (e.g., improving customer experience, improving revenue through superior service, reducing cost-to-serve)
Experience across customer service channels (e.g., face-to-face interactions, call center, IVR, web, mobility), and knowledge of how cross-channel customer interactions impact the customer's experience
Experience with artificial intelligence, chatbot
Proven ability to work creatively and analytically in a problem-solving environment
Proven success in contributing to a team-oriented and distributed delivery environment
Proficiency with Microsoft Office applications (incl. process mapping, process documentation, data analysis, presentation for senior stakeholders)
Excellent English communication skills (written & spoken) required
Very good level of the other foreign EU language e.g. French will be strong asset German, Italian.
Willing and ability to work at client’s locations mostly across Europe, but also other locations, for short or long term.
Headquarter: Warsaw as primary place of work.
Willing to travel min. 50% (annual) of time and could be more. Travel is required - typically full time weekly schedule Monday to Friday on client location abroad with fly-backs for a weekend to home location (Poland). Flexible - Remote work could be an option, depending on the assignment and project arrangement
Attractive benefits package
Permanent employment contract
Fly-backs for a weekend from abroad project to home location (Poland)
Challenging job in a professional and multinational environment
Opportunity to gain skills, knowledge and experience, together with highly marketable specialists
Opportunity to work with Global TOP Clients on large projects
Dynamic, international working environment
If this sounds like the ideal role, career and company for you, please apply online as soon as possible.
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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
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Please be advised that only selected candidate will be contacted.
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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