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Customer Service Representative with Polish

Job Location: Warszawa

Regional Description: Polska

Job Number: 00580077


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.



Job description:


  • Provides operational activities in customer service using common sense and experience, being led by given guidelines and procedures.
  • Provides customer service to specific client countries based on agreed scope of project
  • Order management, price lists distribution and reporting  


Main Responsibilities:

  • Working in the area of logistics/order management,
  • Entering required data into the system based on processes, guidelines and procedures,
  • Communication with client based on processes and procedures,
  • Preparation of regular and ad hoc documents & report,
  • Performs other activities requested ad hoc by supervisor,
  • Manages achievement of given SLA and KPI's,
  • Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members,
  • Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks.
  • Customer orientation and business/industry awareness
  • Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook.
  • Strong oral and written communication skills in at least 1 major language
  • Understands internal control
  • Comfortable under pressure and capable of handling effectively a number of conflicting priorities
  • Flexibility for change and in time
  • Fluency in Polish and English is a must


We offer: 


  • Opportunity to work for the most recognized brands in the world
  • Attractive salary
  • Online and classroom trainings (CIMA training /certificate for qualified employees)
  • Notable discount for the language courses
  • Social benefit packages including: private medical care, My Benefit, life insurance
  • Open communication among all employees and across the teams
  • Ongoing mentoring and support not only during the induction period
  • Friendly work atmosphere and chill-out spaces for chats
  • Accelerate runners club and the participation in various employee initiatives

When applying please enclose the below statement:

"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."


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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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