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2nd Line Support Specialist

Job Location: Warszawa

Regional Description: Polska

Job Number: 00575285

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- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.IAMIAM architects, develops and manages the infrastructure and environment to support the Enterprise Directory, Identity Management, Authentication and Access Management that enable other IO and Solution Delivery teams to provide secure applications to our customers.
 
What will you do?
 
You will perform second level support of Windows 2008/2012 Active Directory and related Identity and Access Management technologies. Mostly, you will:
  • Control authentication and authorization mechanisms
  • Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Participate in preventive maintenance and ensure services levels are delivered to meet customer business needs and expectations
  • Monitor and investigating alerts
What do we expect:
  • Experience with Active Directory and Windows Server 2008/2012
  • Experience within the customer service / help desk, preferably a multinational organization
  • Understanding of cloud concepts and virtualization
  • Very good English
  • PowerShell skills nice to have

What we can offer:

  • Opportunity to gain broad experience of the large IT infrastructure
  • Support for your career and competences development – learning from colleagues, trainings and certifications, allowing you to boost your skills and become #BEFUTUREPROOF
  • Possibility to work partly from home
  • Using foreign language and new technology solutions daily, cooperating with various Clients
  • CSR activities and rich social life – Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming
  • Full work comfort – private medical care, life insurance, access to MyBenefit platform

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