Job Location: Krakow
Regional Description: Poland
Job Number: 00546695 00546695_en
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Overall purpose of job
People-oriented customer services Team Lead to guide, mentor and inspire an incredible team of multi-lingual customer services agents within a digital marketing environment for a Fortune 500 client.
This role involves coaching and developing a world-class team focused on delivering customer service excellence. In addition to leading a team, this role will also be challenged with developing programs to scale our operations, solve customer problems upstream, propose continuous improvement initiatives and grow client revenues.
Ideal candidates will put people first. Your customers and your team are your top priorities. You will mentor and coach a team of customer service agents to exceed customers’ expectations.
Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team-focused and fast paced environment; and a passion for helping clients and customers achieve results through revenue.
Required Skills and Experience
Preferred Skills and Experience
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Check out all our job vacancies at our website: www.accenture.pl/operationswarsaw
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
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