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Client Support Agent with English and Polish

Job Location: Krakow

Regional Description: Poland

Job Number: 00532151


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
Role Summary

You will work on a very exciting platform which showcases exhibits and collections from museums and archives all around the world. Allowing users to explore cultural treasures in extraordinary detail, from hidden gems to masterpieces Our team is all about focusing on the user and the content in the product. You will contribute to the success of the product by optimizing content to be viewed.

Key responsibilities
  • Managing cultural institutions from various countries and helping them manage and publish their content,
  • Reviewing institutions' requests and reaching out to potential candidates in order to sign and onboard them,
  • Assisting cultural institutions with uploading their collections and creating online exhibits,
  • Answering the questions that institutions might have (such as: signature of the contract, technical problems, curation of exhibitions),
  • Collaborating in global projects in terms of content creation and partner support,
  • Reporting and analysing figures with in Salesforce in order to to monitor and improve operations, deals signed and partner content.
  • Fluency in English & Polish
  • Keen interest in culture, art and history
  • Educational background in the above
  • Experience in data research 
  • Familiarity with general web technologies
  • Strong written communication skills with linguistic affinity
  • Detail-oriented, organized, and very proactive
  • Comfortable operating in a fast paced, start-up like environment
  • Bachelor's degree

We offer
  • Localization: Cracow
  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
  • Social benefit packages including: private medical care, My Benefit, life insurance
  • Friendly work atmosphere in multicultural environment

When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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