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CRM Campaign Account Manager

Job Location: Warszawa

Regional Description: Polska

Job Number: 00532114


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Key responsibilities

  • CRM Consumer Loyalty Campaign Local Market Account Manager providing service to a leading global consumer goods retailer for their Eastern Europe cluster of local markets.
  • Ensures completion of multi-channel campaign briefing document (Email, Direct Mail, SMS, In-App messaging).
  • Creates and maintains a close business relationship with the local client marketing lead and team, including regular travel to client sites in the Eastern Europe countries for business meetings
  • Works with a Campaign Planner to fit each local campaign into the overall campaign plan for that market, including tactical and creative content input
  • Manages client amends to the campaign requirements
  • Works with 3rd party creative team to ensure creative work meets the brief
  • Interfaces with offshore Campaign Project Managers who manage actual campaign execution to ensure correct priority and service levels for the local market
  • Ensures service reports and campaign reports delivered on time to local market client
  • Works within a team of 5-10 people in Warsaw as part of a global operating model.
  • Works within a team of 2-3 Warsaw-based Account Managers, led by an Account Manager Team Lead.

Required experience

  • Experience in Leading the Team will be an advantage
  • Client-facing Marketing Account Management experience
  • Consumer Marketing experience (typically at least 5 years), with at least some experience of at least one Eastern Europe local market.
  • Understanding of the use of customer data for CRM targeting
  • Experience working in a globally distributed team (ideally including India-based teams)

Nice to have experience

  • Multi-channel Loyalty Campaign experience
  • Previous marketing agency experience
  • Consumer fuels & convenience retail experience
  • Campaign automation tool functional experience e.g. Adobe Campaign

Language skills

  • Fluent English required
  • Nice to have: Some language skills in at least one of the Eastern Europe local markets. 

We offer

  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity  to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
  • Social benefit packages including: private medical care, My Benefit, life insurance
  • Friendly work atmosphere in multicultural environment

When applying please enclose the below statement:


"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

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Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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