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BPO Technology Sales Support Manager

Job Location: Kraków

Regional Description: Polska

Job Number: 00522394


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.


We count on your experience, knowledge, and leadership skills when you support our BPO Sales opportunities.  You will support our BPO Sales and Solutioning Team as the responsible Technology Solution Architect in pre-sales/RFP processes involving Core BPO technology assets across process areas and for complex opportunities across EMEA.  

Key activities include

  • Manage and coordinate involved technology teams in on- and offshore locations across multiple regions.
  • Develop technical solution design and create corresponding cost estimates
  • Present and discuss solutions with client executives 
  • Present technology solution to internal executive approvers

  • You will help our clients to simplify and improve their operations by developing business cases, analyzing clients as-is processes and creating technology solutions that support the client business drivers.
  • In doing so, you will facilitate client workshops, document business requirements and develop them into a proposed business case and solution design.
  • You will act as customers’ key contact on the proposed technology solution.
  • You will be responsible for transitioning the solution to the mobilization team for implementation upon contract signature.

  • Strong client facing skills
  • Strong communication skills and experienced in communication at executive level
  • Strong Process Analysis / Requirement gathering skills
  • Fluent English
  • Experience in architecting and deploying tools
  • Ideally experience of technology in business process outsourcing
  • Ideally, Consulting experience and/or certification as Technology Architect
  • Willingness to travel
  • Flexibility to work across different time zones [if required] and meet stringent sales support deadlines

Additional nice to have skills & experience
  • Experience as solution architect or business consultant in a client-facing capacity.
  • Technology Architect certification preferred
  • Experience with common software utilized by Accenture operations (Citrix, SAP, Oracle)
  • Industry Business Advisor experience
  • IT & Business Operations experiences

We offer

  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity  to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others.
  • Social benefit packages including: private medical care, MyBenefit, life insurance
  • Friendly work atmosphere in multicultural environment

When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."

Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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