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OTC Tower Lead

Job Location: Kraków

Regional Description: Polska

Job Number: 00514430


- Job description

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at


Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

OTC Tower Lead

The OTC Accounting Lead has operational responsibility for all the Order to Cash (OTC) service delivery activities for the Services group of Businesses. The role is responsible for ensuring that OTC services to the Client are delivered in line with the contract and the agreed SLAs. The OTC Accounting Lead is accountable for customer satisfaction within the Client environment and provides leadership support to the Senior Accountants responsible for the Services group of Businesses. The role is responsible for providing leadership and direction to the Accenture staff working on the Client contract on shore, ensuring that the resourcing and capability is appropriate for delivering a high quality OTC service to the client. 



Hard skills related

  • Working knowledge of O2C activities allowing to actively support and coordinate end to end processes within the scope
  • Expertise level sufficient to coach and guide Team Members
  • Ensure proper execution of operational tasks within the Team– coordinate and monitor task completion within SLA time, improve E2E metrics for countries supported
  • Proactive identification of potential improvements and promoting excellence driven environment
  • Primary Client and Accenture contact for OTC process  
  • Monitor and support the knowledge transfer process for New Joiners
  • Provide Business Excellence and Data Privacy awareness for Team Members

Soft skills related

  • Strong collaborative skills allowing to effectively manage the relationship with the key stakeholders, both internal and external
  • Drive for excellence and ‘going the extra mile’ mindset
  • Good planning and execution skills
  • Exceptional communicator on all levels and in all directions
  • Ability to build rewarding environment stimulating potential and motivation
  • Develop competencies and professional capabilities within the team
  • Flexibility required to interact with and manage a broad range of stakeholders, competing priorities and changing environment
  • Passion and willingness to learn and deliver through Operational Excellence
  • Operations delivery experience in finance with at least 2 years delivery experience in a leadership role.
  • Qualified accountant (desired) with at least 2 years PQE
  • Overall experience 6yrs +
  • Working knowledge of OTC end to end processes supported by at least 3 years of experience with proven track of executed improvements
  • Very good Microsoft Excel and Power Point skills
  • Excellent presence, interpersonal skills able to handle confidently potential client presentations
  • Willingness to travel and potentially to offshore locations
  • High standard of professional conduct
  • Excellent business writing skills, proficient in report writing, business correspondence and procedure manuals
  • Ability to maintain confidential information 

We offer 
  • The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
  • Experience with a range of Clients and technology solutions which provides professional relevance
  • Operating according to Lean Six Sigma philosophy
  • Collaborating and learning from diverse and talented colleagues helps you “raise your game”
  • Trainings and development tailored to help you achieve your potential
  • New Joiners Programme including trainings
  • Opportunity to engage in Corporate Social Responsibility initiatives
  • We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
  • Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
  • Friendly work atmosphere in multicultural environment
When applying please enclose the below statement:
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
Check out all our job vacancies at our website:   
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.

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