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Service Desk Specialist - 2nd line Support

Job Location: Krakow

Job Number: 00351455

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- Job description

 
Accenture is a global management consulting, technology services and outsourcing company, with more than 319,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world's most successful companies, Accenture collaborates with clients to help them become high-performance businesses. The company generated net revenues of US$ 30 billion for the fiscal year ended Aug. 31, 2014. Its home page is http://www.accenture.com/.


Key responsibilities:

  • Supporting and resolving incidents and trouble tickets of the HR applications
  • Interacting with application users
  • Performing  2st level analysis, troubleshooting and incidents handling
  • Escalating problems to 3rd line support (if needed)
  • Cooperating with 3rd line software development teams
  • Providing timely notification to management and support groups


 


  • Basic knowledge or experience with Software Development Lifecycle, ITIL or other frameworks
  • Knowledge of one or more technologies: Unix, SQL, Informatica/ BusinessObjects / other reporting tools, .NET applications or Java
  •  Experience in production support or incident management is a strong asset
  • Disposability to work on shift basis
  • Analytical approach for problem solving
  • Ability to learn and support new web and system applications
  • Very good written and spoken English (German nice to have)
  • Ability to travel (trainings in Europe and possibility to travel overseas)

Our people are our most important asset and we invest considerable resources to provide on-going training that builds and extends professional, technical and management skills in all areas. Your learning program will be determined by the requirements of your specific role but will usually involve specialized skills as well as personal and leadership development. You will work with your manager to determine what skills you need and how to build them.
 
 
When applying please enclose the below statement:
 
"I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes and once the recruitment process is closed, I agree that Accenture Sp. z o.o. with its registered seat in Warsaw, 00-121, ul. Sienna 39 or any other entity of Accenture group places and processes my personal data in its database. I also express my consent to sending my personal data to third parties within the Accenture group pursuant to the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended). I submit the data voluntarily. I have been informed about the right of access to the content of my data and about the possibility of correcting them."
 
Please find attached the "Data Privacy Statement" on our website www.kariera.accenture.com. Print, sign and return the form by post to our office if you wish to be included in our recruiting process.
 
Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
 


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