RESEARCH REPORT

In brief

In brief

  • Accenture received Top 10: Triple-A Trifecta Services 2020 recognition from HFS Research.
  • The Triple-A Trifecta is HFS terminology for the intersection of three critical change agents—automation, AI and smart analytics.
  • Accenture ranked #1 across a defined series of execution, innovation, and voice of the customer criteria as a transformation-focused global provider.


It has been announced that Accenture has received Top 10: Triple-A Trifecta Services recognition from HFS Research. The Triple-A Trifecta is HFS terminology for the intersection of three critical change agents—automation, artificial intelligence (AI), and smart analytics. The framework was developed to unify how these digital transformation change agents work together to deliver business outcomes in pursuit of the OneOffice.

HFS Triple-A Trifecta Services assessed 21 service providers in terms of how well they are helping their clients embrace and realize results from the full array of Triple-A Trifecta technologies and related services in support of enterprise utilization of automation, AI, and analytics software, processes, and resources to achieve digital transformation and defined business outcomes.

Accenture ranked #1 across a defined series of execution, innovation, and voice of the customer criteria as a transformation-focused global provider with formalized Triple-A Trifecta capabilities through "Applied Intelligence."

"We know clients can gain significantly more value when they combine technologies to solve business problems," said Sanjeev Vohra, Global Lead of Accenture Applied Intelligence. "Just as cloud is an enabler for data-driven transformations, the combination of AI, analytics and automation builds further on this foundation, delivering insights at speed and scale."

While many enterprises continue to adopt and utilize the piecemeal components of the Trifecta, HFS believes that the future of service delivery and the ability of enterprises to truly digitally transform their business operations are tied to using these technology elements in concert. While they are each powerful in their own right, they are exponentially so when used together and enable scalable, end-to-end, intelligent automation. they are helping their clients embrace and realize results from the full array of Triple-A Trifecta technologies and related services.

According to Elena Christopher, Senior Vice President of Research at HFS and the study's lead author: "HFS believes that the future of service delivery and the ability of enterprises to truly digitally transform are tied to using the Triple-A Trifecta of automation, smart analytics, and AI in concert. Accenture's strong commitment to the integrated power of the "Triple-A" through its Applied Intelligence leadership, offerings, and innovation propelled it to the #1 position in our study overall including the ultimate litmus test of value - leading the Voice of the Customer segment."

Accenture ranked #1 across the following dimensions of criteria:

  • Ability to execute
  • Formalized Triple-A Trifecta service capabilities
  • Scale
  • Growth
  • Innovation capability
  • Ability to deliver business transformation
  • Voice of the customer

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