Accenture’s Distribution & Agency Management Survey found that insurance distribution-across all dimensions-is changing at a rapid and accelerating pace.
Selling goes online: The sales process is becoming increasingly digital, with agents being redirected to where they can add the most value.
Connected insurance takes off: A growing number of insurers are launching or testing connected insurance products that leverage the Internet of Things.
A better experience: Carriers are offering segmented, seamless customer experiences across a multitude of new and traditional channels.
Valuable insights: Understanding customers to offer more relevant products and services is becoming more of a priority
Aggregators on the rise: The use of aggregators is growing, especially at the early stages of the sales cycle.