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When it comes to harnessing the potential of the Internet of Things to drive government efficiency and improve service delivery, it’s still early days for federal agencies. This is both a challenge, but also an incredible opportunity. Because many federal agencies have expansive, complex and often ‘legacy’ assets to manage, monitoring and maintenance can be costly and ineffective. Connected devices and sensors—combined with Predictive Asset Maintenance and Smart Asset Monitoring—can quickly change the dynamics, yielding measurable and lasting results. Sensors, the data they generate, and analytics offer a more complete, informed and effective real-time assessment for agency IT leaders. Proven, long-term ROI includes reducing asset downtime, lowering operating costs, increasing efficiency and accuracy, and improving security and safety. Agency leaders who act now to strategically implement digital initiatives that include IoT-enabled sensors and devices will not only improve bottom-line results, but enhance the overall quality and effectiveness of citizen service delivery.


Federal agencies are still in the nascent stages of realizing the benefits and ROI yielded by the Internet of Things—not yet fully acknowledging the high-yield potential of digital transformation and the low-hanging fruit of IoT deliverables and devices. This is especially true when it comes to the emergence of sensor monitoring. By failing to fully grasp the enormous potential of IoT-enabled sensors, agencies risk missing the boat on the stream of tangible, measurable operational and strategic benefits that data-rich sensors yield.

Key Findings

The need for agencies to pursue a sensor-driven IoT strategy is clear: a recent survey revealed only 26 percent of public service organizations are currently using sensor data to monitor and react to situations and anticipate issues. This suggests significant potential for innovation and growth. Moreover, end-results are compelling: increased asset availability and productivity, reduced key asset downtime, and decreased mission costs. Specifically, asset maintenance using IoT can save up to 12 percent over scheduled repairs, reduce overall maintenance costs up to 30 percent and eliminate breakdowns up to 70 percent. Furthermore, operational efficiency programs, such as predictive maintenance projects, can reduce the cost of maintaining equipment by up to 25 percent. The ROI opportunities for budget-conscious agencies are enhanced by the act that sensors are becoming smaller, more sophisticated, and cheaper—as evidenced by the cost of internet-connected sensors falling more than 50 percent in the past decade.


Strategic implementation of systematic data collection and analytics derived from sensors in the area of asset monitoring and management at federal agencies can result in long-term ROI. Taking this critical step can fundamentally transform government efficiency and effectiveness by improving mission operations, amplifying the quality of citizen services, and delivering public service for the future.


The area of Smart Asset Monitoring through IoT-enabled sensors should become a digital priority to rapidly accelerate to the next level of government efficiency. Proactive leaders are moving now to strategically implement operational models around sensor integration to prolong asset life, reduce asset costs, prevent breakdowns, accelerate responses, and above all enhance the quality and speed of service delivery to citizens.

Without properly harvesting the promise of Internet of Things, agencies risk passing up…the strategic imperatives of operational efficiencies, increased asset management, utilization and performance.


Inderpreet Singh

Senior Principal, Accenture Digital


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Jeffrey Miller

Managing Director, Accenture Federal Services


Email Jeffrey Miller