Powered by user-friendly and flexible search capabilities, Chelan County PUD’s employees are now finding more relevant information much faster.
Simple searches on the internal system now return highly relevant results, even when users don’t know precisely which documents they’re looking for.
With the old system, some searches would take multiple people several hours each week to dig out the necessary information. That’s now a thing of the past, with the new system saving time and money for the PUD’s teams every day.
What’s more, because content from multiple sources is now indexed, the PUD can join up work processes much more efficiently, such as immediately notifying engineers and planners when maintenance teams log performance and condition information against specific assets.
Ultimately, Chelan County is now providing a better service to its customer-owners. And it’s doing so more efficiently by embedding modern enterprise search for exceptional customer service.