Chester M.

Manila Innovation Lead

Philippines


"His quest for solutions led him to Accenture."

Chester: It’s my job to innovate

Imagine visiting a hospital for a procedure. You shelled out a considerable sum, knowing full well that your insurance policy will reimburse your expenses. But due to a clerical error, the approved amount much lower than what you spent—or worse, your claim is denied!

Chester said paper application forms are a major cause of delay when processing insurance claims, with ineligible or bad handwriting taking a lot of time to decipher or verify.

“Technology can replace paper application forms with a digital format. Optical character recognition is a technology that can help solve this,” said the Manila Innovation Lead.

“Getting people their money back at the earliest possible time in the exact amount can be done via automation and innovation.” And Chester is no stranger to both.

As a high school sophomore, he won a bet with friends on who could reach the highest level in what was then the most popular multiplayer online game—the bot he created allowed his character to continue playing even while his human owner was asleep.

“I got immersed into the world of programming because of that fantasy-based game. Writing my first bot script was fun and I realized I love doing it,” he says. “Playing games are not always simple, where you mash buttons until you defeat the final boss—there are strategies and lots of preparations involved. Much like at work, especially in my role as a software developer, each action item I need to complete is just like a side quest that I need to accomplish so I could finish the main quest.”

Building on his passion for video games and comic books, Chester landed his first job at Accenture nine years ago. Now his quests are focused on solving problems for clients in the health insurance industry by using existing solutions or building new ones.

With automation and artificial intelligence at the core, Chester creates tools that enable faster and more accurate operations—far from the traditional and slow way of doing things–-consequently, improving overall customer experience.

“Through my automation, their customers enjoy their services in a timely and accurate manner, which is very critical since it impacts their health and livelihood”.

Chester is improving himself, as well. The new dad, manga fan and avid gamer is grateful for “the opportunity to be the best version” of himself at Accenture. At the start of his career, Chester admits he “was not an expert at anything”. Taking advantage of trainings to level up his skills, he is now an expert in C#, .Net, WPF, SQL and well-rounded in business intelligence (PowerBI/SSRS). He has recently started his journey in machine learning and data analytics via Python and R.

With Accenture for almost a decade, Chester sees great value in his work and is staying on for a “combination of reasons” – the top two being “leadership that knows how to take care of people and a lot of opportunity.” Not a bad strategy for someone on a quest to make things better.

Learn more about the Innovators of Accenture Operations.

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