Charice P.

Business Excellence Advisory Manager

Philippines


"Determined to learn and grow, CJ finds herself in the business of transforming businesses."

Charice: Success favors the bold and the brave

“Great things don’t come from comfort zones,” said author Roy T. Bennett and that’s exactly what Business Excellence Advisory Manager CJ discovered when she decided to make a change back in 2014. As a Quality Team Manager for a different company, CJ was used to handling quality and customer satisfaction—but she knew she wanted more. She was deep in her comfort zone and wanted to expand her skills—so when a friend referred her for a Business Transformation post at Accenture, she grabbed the chance.

“Accenture provided various opportunities to learn. There were online trainings, classroom trainings, demonstrations and learning through application. There were peers and mentors from all over the world who didn’t hesitate to share their best practices with us.” CJ also applauds the company’s open and inclusive channels of communication. “In my line of work, we collaborate with everyone. That’s the beauty of Accenture’s culture—we have access to great minds across departments and industries.”

As the expansive world of intelligent operations unfolded right before her eyes, CJ found herself drawn to constantly discovering better ways to conduct customer engagement using the latest technology. “We thought out of the box and were empowered to utilize all available resources to find ways of solving the challenges our clients were facing.” Even when the challenges began to rise last year, 2020, CJ saw possibilities in enhancing both the customer and client experience. In a way, the pandemic also brought out the best in everyone – with all of us working together to ensure the business thrives and more importantly, the customers are taken care of. “I’m excited to see how we can take this to the next level and make it truly intelligent.”

Along the way, it became clear to CJ that Accenture was committed to helping her build the skills she needed to grow her career. Aside from multiple channels of learning, mentors and colleagues were always more than happy to help, “I could reach out to colleagues globally regarding initiatives that I wanted to replicate. Our mentors helped us learn and grow by providing the necessary guidance. Coaching was not only done to correct mistakes, but rather, on a regular basis so you had checkpoints to discuss progress on actions that you and your career counselor had planned. I can truly say my counselors through the years have been successful with me—and to this day, they’re still very supportive of my career aspirations.”

Seven years later, CJ’s journey is not yet done. “I’m currently working on a project with great people, using artificial intelligence to take Customer Operations to the next level. Imagine intelligent tools that would not only make an advisor’s work easier, but will also deliver top-notch customer service, adding more value to our clients.”

From her cozy comfort zone to creating game-changing solutions, CJ’s foray into the unknown has led her to an exciting and fulfilling career. As she puts it, “There’s no limit to one’s opportunities in Accenture.”

Learn more about the Innovators of Accenture Operations

Jobs like mine

Philippines Manila

Operational Excellence

Performance, Risk & Quality

Posted more than a year ago

Philippines Manila

Operational Excellence

Performance, Risk & Quality

Posted more than a year ago

Philippines Manila

Operational Excellence

Performance, Risk & Quality

Posted more than a year ago

Philippines Manila

Analytics Advisory Specialist

Advisory

Posted more than 1 month ago

Philippines Manila

PPSM Analyst

Program, Project & Service Mgmt

Posted more than 1 month ago

Philippines Manila

BPO Plannning Build out and Transition

Program, Project & Service Mgmt

Posted more than 1 month ago

Stay connected

Join our Team

Join Our Team

Search open positions that match your skills and interest. We look for passionate, curious, creative and solution-driven team players.

Keep up to date

Keep Up to Date

Stay ahead with careers tips, insider perspectives, and industry-leading insights you can put to use today–all from the people who work here.

Stay Connected

Job Alert Emails

Personalize your subscription to receive job alerts, latest news and insider tips tailored to your preferences. See what exciting and rewarding opportunities await.

View All