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Training and Development

Job Location: Cebu

Job Number: J915

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- Job description

Communication Coaches

• Responsible for creating communications activities targeted at improving agent effectiveness and processes.

• Draft and deploy clear, concise and professional communications in a timely

• Coordinate with client and other Quality team members to obtain and clarify content for communications

• Recommend communication methods to requesters based on communication needs

• Develop and deploy communications including, but not limited to, uploading communications to Knowledge Management/Communications Tool (e.g., ACT, ACE, APEX), creating checkpoints based on important communication events, and distributing role aids, desk drops, banners, videos or audio messages

• Document communications processes and provide recommendations to ensure continuous process improvement

• Develop and distribute new agent communications, researching content and obtaining appropriate feedback and reviews as needed

• Initiate Agent Communication changes to improve agent processes and the overall customer experience

• Develop initiatives to address issues in the agent process impacting agent effectiveness and/or the overall customer experience
Communication Coaches • Graduate of any Bachelor’s degree preferably with BPO experience • Undergraduates with the required relevant work experience are welcome to apply • At least 3 years of experience in coaching or training • Preferably with experience in handling other communication coaches or trainers • Excellent English communication, presentation and facilitation skills • Strong interpersonal, customer service, leadership and motivational skills • Good listening, problem solving and decision making Skills • Highly organized, detail-oriented, patient & action-oriented • Ability to work under pressure ensuring that timelines are achieved • Willing work on a shifting schedule and on holidays as needed


Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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