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Workforce Management

Job Location: Manila

Job Number: J1181

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- Job description

Overall main POC for data generation and data mining needed by forecasting specialists on the forecast models, breakout models and various reports needed to validate and support data gathered from the client and accenture tools.
- Generate historical data on volume, AHT and shrink and perform changes in format, consolidate by skill and clean data to match the requirement in the forecast and breakout models
- Run the interval breakout model across organizations assigned to the project
- Run the operational document used on the MOS lock across organizations assigned to the project
- Responsible for creating and updating reporting templates needed for the project to automate and minimize time for running the report as well as ensure accuracy to minimize rework.
- Create and upload forecasting template to memorialize locked forecasts on data warehouse
- Maintain and update the operational document for the MOS
- Maintain and update OPEX, OPEX trackers and SWI
- Create SWIs for all standard processes and reports
- Provide analysis and supporting data on reports and models.
• Strong excel background • MS Access and Visual Basic Background (use and understanding preferred) • Experience with call center operations in 24-by-7 multi-center environment • Experience with call center workforce management • Experience with service level agreement creation and maintenance


Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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