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Windows Desktop Engineer

Job Location: Manila

Job Number: J10630

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- Job description

- Develop and maintain an understanding of customer Service Level Agreements
     - Develop and maintain product knowledge, business and professional skills by participating in on-the-job training and classroom training
     - Assumes initial ownership for the coordination, investigation and documentation of customer concerns or requests.
     - Develop and maintain knowledge of tools, standards and processes used by the project team
     - Responsible in the following technical tasks
     - Image Management - OS Deployment
     - Patch Management
     - Software Packaging
     - Hardware Certification and Configuration
     - Software Distribution
     - Engineering Support – For L2/L3 Desktop support
     - Remote Installations, Moves, Adds and Changes (Workstation)
    
- Degree holder in Information Technology, Computer Science or other relevant fields
     - With at least 1 year work experience in a similar role.
     - Technical skill Requirements are Advance SCCM 2012
     and proficient or advanced knowledge in MDT and WSUS is a plus
     - Extensive understanding of all processes which effect desktop usage
     - Knowledgeable of Registry, Event Viewer, IE or Administrative Tools or Software interaction
     - Experienced in Information Security - network security or understand products attacking Network and Desktop
     Experienced in virus or spyware removal and understanding of operations
     - Expert in physical installation and maintenance of Desktop Computer, Printers, peripherals and necessary and logical network connectivity
     - In depth knowledge of Windows Application Software Package such as MS Office, Windows OS such as Win7, WinXp, and Win 8.0, etc.
     - Must have an experience in computer troubleshooting and computer assembly
     - Fluency using the English language is a must.
    
     Nice to have skills
     - Knowledge or background in Active Directory.
     - Experience in Remote Computer Repair via TeamViewer, SCCM Remote Tool and other remote desktop tools
    

Accenture is an equal opportunity employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

If you would like to be considered for employment opportunities with Accenture, and need special assistance due to a disability or accommodation for a disability, please call us at 0917.545.9341 or send us an email at careersPH@accenture.com

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