Order to Cash Operations/Collections Senior Analyst
RESPONSIBILITIES:
• Responsible for the activities assigned by the OTC Team Lead.
• Provides a day-to-day work to the group, conducts workload studies, plans activities, sets direction, and provides supervision to and evaluation of direct reports
• Ensure timely sending of invoices to customers and completeness of supporting documents of the billing team.
• Act as first level of escalation validating the accuracy of billing data against sales order, customer’s purchase order, etc and immediately resolve any discrepancies noted
• Monitor team productivity and accuracy, identifying areas for improvement and implementing corrective actions.
• Understand and perform AR lead role.
• Assist AR processors with questions and problems related day to day transaction processing.
• Assist the OTC Team Lead in supervising the activities performed by the regular AR processing team within Manila DC.
• Ability to provide assistance to the staff
• Actively seeks opportunities for Continuous Improvement initiatives.
• Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to.
• Escalates production issues to OTC Team Lead as appropriate.
• Ensures all work is performed in accordance with SLAs and metrics.
• Assists in the creation of Performance Improvement Plans (PIPs) for Team Members not meeting expected production or quality targets, monitors program for a defined period
• May be assigned complex activities depending upon business requirements
SKILL AND QUALIFICATIONS:
- Open to Accountancy, Business and or Finance course graduate and undergraduate with strong relevant work experience
- with at least 4 years strong related work experience on Order to Cash / Accounts Receivables (i.e. Sale/Order Management, Billing, Cash Applications, Deduction Management and Credit & Collections -B2B)
- With at least 3 years of OTC/Accounts Receivable experience
- With 1 year of supervisory experience
- Amenable to work Full RTO in Quezon City, Mandaluyong, Taguig, or Alabang
- Willing to work in any shifts i.e. night shift, graveyard schedule etc.
- Good communication skills
#LI-PH
Quezon City
Mandaluyong City
Taguig
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